Biscoes Solicitors is a limited liability company registered in England and Wales (registered number  10681650) which is authorised and regulated by the Solicitors Regulation Authority: Newport Office SRA number 808476 ; Ryde Office SRA number 647257 . The SRA’s Standards and Regulations can be viewed here.

A list of the members of Biscoes Solicitors, and of their professional qualifications, is available for inspection at our registered office: Newport 143 High Street, Isle of Wight PO30 1TY or Ryde: 67 Union Street, Isle of Wight, PO33 2LN. Data Protection Register Entry Number ZA318732 with an expiry date of 18th February 2023. VAT Registration Number 284553870.

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The materials appearing on this website do not constitute legal advice and are provided for general information purposes only. No warranty, whether express or implied is given in relation to such materials. We shall not be liable for any technical, editorial, typographical, or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web images or information linked to this website.

Complaints Policy

We are committed to providing high quality legal advice and client care. If you are unhappy about any aspect of the service you receive or about the bill, please contact Ms Alison Lee, situated in our head office, on 02392 660261 or by post to 62-68 Kingston Crescent, Portsmouth, Hampshire PO2 8AQ.

We have a written procedure that sets out how we handle complaints. We will send you a letter acknowledging your complaint within three days of receiving your letter. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman. If you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman to consider the complaint. The Legal Ombudsman’s contact details are:

PO Box 6167, Slough, SL1 0EH

0300 555 0333 — from 8.30am to 5.30pm

Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). Generally, the Legal Ombudsman deals with complaints relating to acts or omissions that happened after 5 October 2010.

The Legal Ombudsman deals with complaints by consumers and very small businesses. This means some clients may not have the right to complain to the Legal Ombudsman, e.g., charities or clubs with an annual income of more than £1 million, trustees of trusts with asset value of more than £1 million and most businesses (unless they are defined as micro-enterprises). This does not prevent you from making a complaint directly to us about the service you have received or about the bill.

What to do if you are unhappy with our behaviour:a

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority